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user_07sdah
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3 Messages

Monday, April 6th, 2026 2:19 AM

Make a complaint about an agent

Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most garbage customer support. 

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9 hours ago

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XfinityJohnG

Official Employee

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2.6K Messages

9 hours ago

Thank you for reaching out to our team. We can escalate an issue with any agent from here. Can you send me a direct message with the full name and complete address for your service?  - XfinityJohnG

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user_07sdah

Visitor

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3 Messages

You're not showing up as a recipient. 

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9 hours ago

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XfinityJohnG

Official Employee

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2.6K Messages

  Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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user_07sdah

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Yeah that was already done and left on read. And when you say "Me" thats XfinityJohnG not generic support that won't answer back. 

(edited)

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9 hours ago

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