1 Message
Made a payment arrangement but my service still turned off
I made a payment arrangement to get my bill up to date so my service wouldn't turn off and it did anyways
1 Message
I made a payment arrangement to get my bill up to date so my service wouldn't turn off and it did anyways
XfinityAldrik
Official Employee
•
2.1K Messages
28 days ago
Thank you for reaching out to us @user_qrtyg9! I know I personally would be concerned if my services were shut off after setting up a payment arrangement. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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