Skip to main content
sherry_russell's profile
sherry_russell
1st Topic

Visitor

 • 

1 Message

Friday, July 10th, 2026 2:22 AM

Mad beyond mad!

I have internet and mobile service through Xfinity and I’ve been a customer for almost 10 yrs!! Today I called Xfinity to have my mobile service disconnected because I am struggling financially like never before. I owe a month of service $48.57 and it’s past due, because I owe that Xfinity customer service told be they couldn’t disconnect my service until I’m paid in full… WHAT??? That’s illegal and you cannot deny someone a disconnection because they have a past due amount owed. That’s crazy that you want to continue racking my monthly bill up when I am already financially struggling!! 

Sherry Russell

Question

 • 

Updated 

2 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityJeniece

Official Employee

 • 

4.1K Messages

2 hours ago

Hey there, @sherry_russell, thanks for reaching out through Xfinity Forums regarding your billing concerns. We truly appreciate you choosing Xfinity and being a customer for so many years. I would be happy to take a look at your Xfinity Mobile account. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

forum icon

New to the Community?

Start Here