Lying representatives and predatory charges

Agent (07:47 am): .

Agent (07:47 am): As I have check that currently you are paying 163 correct?

nullAgent (07:48 am): Oh sorry.

Agent (07:48 am): Yuri, I will adjust the credit in you account so that the charges will be adjust on your upcoming bill.

nullAgent (07:50 am): Do not worry, let me help you with this as well.

nullAgent (07:52 am): I have check a promotion for you in which you will get a new supersonic modem with the 500mbps internet speed and Your estimated recurring monthly bill will be $103.11, including $3.26 of estimated monthly taxes, and government and other fees. After enroll in auto pay and eco bill your bill with bank checking its $98 and also after retunr the cable box it should be $88 with all fee and taxes

Agent (07:52 am): Sounds good ?

nullAgent (07:54 am): You just need to visit the Xfinity.com/returns then you will get the return label and team will visit to your place and the team will visit to your place an pick up that box and the charges will be waved off from your bll of $10

nullnullAgent (07:55 am): Do not worry. I have updated all the information from here. Let me share the ticket ID with you as well so that you will not get charged for this anymore.

Agent (07:56 am): Will that work for you ?

nullAgent (07:57 am): I understand how much it feel bad when we spend our hard work money for no use.

nullAgent (07:58 am): I understand I am also a customer after the office, so I can relate myself with you.

Agent (07:59 am): Please be assured you are connected with the right person. I will personally take care of this and help you to waive off these charges on a priority basis.

nullAgent (07:59 am): 1 CR Ticket GeneratedCR Ticket #CR165689199

Agent (08:00 am): Here is the ticket and also updated all the information. From here, you will not get charged for this anymore, and the charges will be adjusted on your upcoming next bill.

Agent (08:00 am): Sounds good ?

nullAgent (08:01 am): Yes you are correct!

nullAgent (08:02 am): Please allow me a moment

nullAgent (08:04 am): Thankyou so much fro waiting.

nullAgent (08:04 am): I have updated all the information you will not get charged for this any more.

nullAgent (08:05 am): Anything for our valuable customer like you.

Agent (08:05 am): May I know how's your overall experience with my assistance that I have provided you today ?

nullAgent (08:06 am): Thank you for your kind words!

Agent (08:06 am): I can say, I am lucky enough that this chat came to me, and I got a kind customer like you. It was nice chatting with you and would love to assist you in future as well.

nullAgent (08:06 am): I couldn't have done that without your help and support. I must say that you're a good understanding partner :)

Agent (08:06 am): Yes sure

nullAgent (08:08 am): Do not worry let me help you with that.

nullAgent (08:08 am): Just to confirm are you able to pick it from the store ?

nullAgent (08:09 am): Ohh do not worry, You have me please be confident

nullAgent (08:11 am): Meanwhile, May I know where are you from ?

nullAgent (08:12 am): Ohh waao its such a beautiful place I heard about this. You are really lucky who is living at their.

nullAgent (08:13 am): That's nice. I wish I could live at their

nullAgent (08:14 am): That's nice. Thankyou so much for teh additional information.

nullAgent (08:15 am): I am almost done, I appreciate your efforts.

nullAgent (08:16 am): I have place the order for the new modem for you, you will receive it within 2-3 working days.

nullAgent (08:16 am): Yes.

Agent (08:17 am): You will get that on your email through the email confirmation.

nullAgent (08:17 am): Anything for a valuable customer like you:)

Agent (08:17 am): Just a humble request , I would love to hear your feedback on the chat experience which I was able to provide you today. If you would like to share your thoughts, you can click on chat end. I would appreciate your comments on the assistance that I have provided you today.

@Yb50 

I threw away a TV box labeled as free and have been charged for it multiple times after many representatives said it was off my account.

i upgraded to a new plan recently and still being charged for the TV box after being promised multiple times it was off my account. As well as a $50 charge for god knows what.

i was also promised a new router for my new plan yet never received a tracking order, after 3 representatives said they sent it.

i am about done with xfinity if this is not resolved. I will post the latest transcript with an agent below.

What was the "tv box" that you threw away [even though it was labeled as free]?  Was it a flex box?