LYING EMPLOYEE

Storm ready wifi back up battery stopped working in less than 6 months of use.  Called in to see if they can send me another one or go to the store to trade it.  Customer service woman through text told me to take it to the store where they would change it at no charge.  Made an appointment at the store for me to do the transaction.  She kept me on the phone trying to sell me additional services.  I ended up running late having to rush to the store to be on time.  Store employees told me they could not change it out, had no idea why I was told to come there and to try the corporate store about 40 minutes away.  Got over there to find out they can't do it either without the storm ready wifi.  I had only brought the backup battery supply as directed.  What a giant waste of time, money and energy following directions from comcast employees. Very frustrating. I saved the text message conversation.