3 Messages
Lying agent about a mobile+internet deal (Dec. 2023)
Here is the transcript:
"Okay so I want to inform you that with Xfinity Mobile you will get 2 lines for $30.00 per month and you will get Unlimited data, text, calls, access to public hotspot and 5g service "
Agent (11/27/2023, 04:24:41 PM): "And you can keep using the same numbers and same phones as well "
Agent (11/27/2023, 04:24:46 PM): "Isn't that amazing ?"
Karl (11/27/2023, 04:26:03 PM): "Would that bring down the internet rate? "
Agent (11/27/2023, 04:27:13 PM): "Yes Karl, you will get $20.00 discount on your Internet bill every month as well along with this plan "
Agent (11/27/2023, 04:27:27 PM): "So would you like to grab this deal ?"
Karl (11/27/2023, 04:28:22 PM): "It is a one-year or multi-year deal?"
Agent (11/27/2023, 04:28:43 PM): "Karl, the discount you will get on Internet bill will be for next 24 months "
Karl (11/27/2023, 04:33:30 PM): "OK. "
When I want to confirm the deal again on Dec. 7th, Xfinity kind of disregards the internet part.
I have been with Xfinity for years. Do you treat customers like that?
XfinityJohnG
Official Employee
•
862 Messages
6 months ago
Thank you for reaching out to us here today @user_c285er. We do offer promotions here that include a mobile discount on your internet service. I would be happy to check on those options from here for you. Could you send me a direct message with the full name and complete address for your account?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_x2rcw7
1 Message
12 days ago
December 18, 2023 I went into an Xfinity store and all of the signs in store said there was add a mobile line for $45 and get a $45/month credit on your internet plus a $100 visa gift card after 3 months of service. I have never received either. This was a complete corporate scam. I want to know how many other people have been dealing with this. I have spent over 8 hours on the phone, wrote into corporate and visited the store with no one able to assist. This is fraud as it was all over the store being advertised.
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user_9hlmls
1 Message
12 days ago
I too was lied to about the prices
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