Thank you for reaching out to us here @user_kqmjwe. The customer service number is 1-800-Xfinity or 1-800-934-6489. We can also assist you here with any account or service issues.
I was able to reach them today using 1-800-934-6489 and repeatedly expressing I wanted Customer Loyalty and a live agent (Xfinity always tries to send you to their worthless automated support). I've also seen online that 1-800-266-2278 is supposed to be a number for Customer Loyalty. Don't get your hopes high though. None of Xfinity's Customer Service is what it used to be. All Customer Loyalty told me was the cold hard truth nd reality that xFinity can do and say whatever they like, while customer's are held to a Much higher standard. The company is simply not what it used to be. Don't ever count on them providing you good customer service (unless it's a service tech), so my suggestion is get minimal services like internet only, and then shop around for streaming and tv packages that are cheaper anyway (and have better customer customer)
We are all one team and due to scheduling the names can switch, to get started so I can locate your account, please verify your name and complete address
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_wap0kh agreed. You're lucky if 1 in 20 agents is polite and/or knowledgeable, including the loyalty/retention department. Ethics are no longer a concern to Comcast xFinity. They will outright directly tell you that.
I have been a customer for over 28 years, never used anyone else. I have called each year to see if I can receive better pricing and I have been shamed and belittled saying that I could go somewhere else or cancel coverages if I wasn't happy. I have basic internet and intermediate cable with no premium options. Last night I phone 8 times. 4 were received in India, 3 in Mexico and 1 in the U.S. All thanking me for my loyalty but none able or willing to reward me for my loyalty. I really don't want to subscribe to different offerings (Amazon, Netflex, Disney, Peacock) as it is cumbersome and sometimes confusing to get from one to the other but according to the rep's they see that as the only choice I may have.
Back in the day, "ma bell" was broken apart as they threatened to become a monopoly. What is the difference now between them and cable/internet now. Communities have to approve the companies that can provide service but they usually only have one, plus AT&T limiting choices as well. Xfinity knows that in most cases they are the only choice and they manipulate that to there financial benefit without regard to their customers. I am not opposed to them making a buck, but they are taking in all the money and spending their proceeds in other countries.
@user_9m10v2 Good day! We appreicate you taking the time to share your experience with our Community Forums Team. We are always looking for new ways to improve our customers experience with our support, products, and services. Thank you for the feedback, it is really helpful. Additionally, I would be happy to review over your account, and see if we have a more budget friendly option for your services today. To get started, can you please send a Direct Message with your name and service associated with your account?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_9m10v2 Right, and again, the ethics by which they conduct themselves. It's one thing to make money, and another thing to treat your customers horribly....and Knowingly.
Official Solution
XfinityJohnG
Official Employee
•
1.6K Messages
1 year ago
Thank you for reaching out to us here @user_kqmjwe. The customer service number is 1-800-Xfinity or 1-800-934-6489. We can also assist you here with any account or service issues.
1
XfinityJohnG
Official Employee
•
1.6K Messages
1 year ago
Yes, that is for all of our services @user_kqmjwe. You can reach that number 24/7.
0
0
user_wap0kh
32 Messages
1 year ago
I was able to reach them today using 1-800-934-6489 and repeatedly expressing I wanted Customer Loyalty and a live agent (Xfinity always tries to send you to their worthless automated support). I've also seen online that 1-800-266-2278 is supposed to be a number for Customer Loyalty. Don't get your hopes high though. None of Xfinity's Customer Service is what it used to be. All Customer Loyalty told me was the cold hard truth nd reality that xFinity can do and say whatever they like, while customer's are held to a Much higher standard. The company is simply not what it used to be. Don't ever count on them providing you good customer service (unless it's a service tech), so my suggestion is get minimal services like internet only, and then shop around for streaming and tv packages that are cheaper anyway (and have better customer customer)
2
user_9m10v2
1 Message
1 year ago
I have been a customer for over 28 years, never used anyone else. I have called each year to see if I can receive better pricing and I have been shamed and belittled saying that I could go somewhere else or cancel coverages if I wasn't happy. I have basic internet and intermediate cable with no premium options. Last night I phone 8 times. 4 were received in India, 3 in Mexico and 1 in the U.S. All thanking me for my loyalty but none able or willing to reward me for my loyalty. I really don't want to subscribe to different offerings (Amazon, Netflex, Disney, Peacock) as it is cumbersome and sometimes confusing to get from one to the other but according to the rep's they see that as the only choice I may have.
Back in the day, "ma bell" was broken apart as they threatened to become a monopoly. What is the difference now between them and cable/internet now. Communities have to approve the companies that can provide service but they usually only have one, plus AT&T limiting choices as well. Xfinity knows that in most cases they are the only choice and they manipulate that to there financial benefit without regard to their customers. I am not opposed to them making a buck, but they are taking in all the money and spending their proceeds in other countries.
2
user_jlh3lj
1 Message
1 year ago
I am not ar all happy with my new bill increas!
1