Visitor
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2 Messages
Loyal customers for almost 10 years
I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging.
Unfortunately, after making the switch, I discovered that the international calling service I was promised was not included. I contacted Xfinity customer service multiple times, and each representative transferred me to someone else. I spent nearly seven hours on the phone trying to resolve the issue, but nothing was fixed.
This experience has been extremely frustrating and disappointing. I feel that the services were not honestly represented to me, and the customer support I received was very poor. Based on my experience, I cannot recommend Xfinity to others.
XfinityJeffB
Official Employee
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388 Messages
3 hours ago
Hello user_ztwmkl, thank you for reaching out here in our Xfinity Community forum. We do appreciate you and your time. I want to help you get some answers and to do that, I will need some account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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