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KYHeart
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Visitor

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2 Messages

10/18/2026 10:36 PM

Lowering Monthly Bill

I am on a fixed income and simply cannot sustain the increase in my monthly bill that just came through. I tried to discuss with an agent on the phone and they said there were no promotions available for me. I simply find that hard to believe. There is always a promotion.

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Updated 

2 hours ago

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XfinityCliff

Official Employee

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811 Messages

7 days ago

Hello @KYHeart, and thank you for reaching out here on our Xfinity Community forums.
 
We understand how important it is to keep your monthly expenses manageable, especially when you’re on a fixed income and have seen a significant increase in your bill. We’d be happy to take another look at your account and review the options currently available to see what may work best for your needs and budget.
 
Please send us a Direct Message with your full name and complete service address, and we’ll be glad to review this with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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