Lower My Monthly Bill

I clicked on to sign into my account but there is no sign in, and then I just clicked the Plan Builder site and nothing is coming up. I appreciate your help I really don't want to switch I have been with Comcast for 20+ years but I just can't continue with the cost

@susanmm2 , you would be making sure you are signed in to our main site at https://www.xfinity.com/ . I am sorry if that was not clear. We can also check your options manually if you prefer! If you want to go that route, by all means, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks! 

Compare my current plan with the one I just created

Hello, @user_7qginu we can review your account to help you make a comparison. 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!