Visitor
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3 Messages
lower my bill
I have had two separate chats, simply trying to change some services so I can lower my monthly bill. Both agents told me there is nothing they can do. One agent tried to sell me a cell phone package, for some reason. My goal is change my service so my monthly bill is lower. For some reason comcast won't allow you to do that. So then I chat with the auto chat feature which offers no help, and have to type agent in several times to get a real agent. Then within a minute (both times) I am told I can't get a lower priced package, which is pretty unbelievable. I would like to believe someone there can help me, so I don't have to switch to ATT. It's more convenient to stay with what you have as they are all the same except customer service and the website experience. It seems with Comcast I have reached a dead end? Any suggestions on if there is a possibility to stay before my next bill comes due. Ratings for both companies seem the same, with ATT having better customer experience. Thank you.
Accepted Solution
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, @user_926a7e
We would love for you to continue to use our services and I can definitely look into offers with you to see if we can find a lower monthly rate for your services. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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user_d47744
Visitor
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1 Message
2 years ago
I am literally in the exact same boat! I have been an Xfinity customer for over 20 years and my bill is now topping the charts at $337 a month! The last time I called they were the exact same way with me. The Representative was rude and did not care to help me at all. I have never been treated so badly by Xfinity (Comcast) as I have been in the last few years. They took almost all my DVR storage away saying it was an error that they needed to correct after years of having the same storage and also I have limited streaming as well after years of unlimited that literally doesn't cost them a cent more.. Full disclosure I do get several movie channels and Hulu+ but I am sorry $337 a month is ridiculous. I am actively searching which alternative I can go with. I am cutting the cord because they will not negotiate a better price for loyal existing customers.
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user_5ee70a
Visitor
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1 Message
2 years ago
My elderly mother-in-law is in the very same situation. Over 300 dollars a month and when asking for a lower rate she is old there is nothing that can be done. She has been with comcast over 20 years and is on a fixed income. They told her at first they could make changes to her account, but then upon checking her account online her bill is 600 plus dollars now. She was told that they were not able to help her after all even though they gave her a new monthly price. Had we not checked online we would have never known that was a lie.
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