Visitor
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1 Message
low hanging wires
I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park our camper. All of my information is in the 2 tickets that I have submitted and I have not received a response from either request. Please advise on how I can get these very loose and low wires raised so it is no longer a safety hazard.
XfinityAirelle
Official Employee
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3.1K Messages
3 hours ago
Hi there, thank you for reaching out about this. We completely understand your concern, especially with this creating a safety hazard for your driveway and your camper.
We’re sorry to hear that someone came out, and you didn’t receive any follow-up or update. Our team is happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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