Visitor
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1 Message
Low hanging wire
I’ve been trying to report a low hanging Xfinity wire in my back yard for weeks but I cannot seem to get through to an actual human being and it is beyond frustrating. I just need to schedule a day/time for someone to come by my house and inspect the wire. It’s ridiculous how difficult it is to speak to an actual human being at such a large company. We do not want to talk to robots, they are not helpful. What kind of customer service model is this????
XfinityAirelle
Official Employee
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2.7K Messages
2 days ago
We totally get where you're coming from — trying to report something simple like a low-hanging wire shouldn’t be this hard, and we’re really sorry it’s been such a frustrating experience.
You’re absolutely right to want this looked at, especially if it could be a safety concern. We’re real humans here, and we’ve got your back. Let’s get the ball rolling on getting a tech out to inspect and take care of that wire.
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