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user_us9c4g
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Monday, June 16th, 2025 12:28 AM

Low hanging wire

Hello I need to report a low hanging cable wire. It appears that it broke all the hangers that were attached to the side of my house. This wire is also resting on what I believe is power lines and I am afraid it’s going to pull the electrical wire from my house.

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XfinityAlyssaA

Official Employee

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1.9K Messages

1 day ago

Good evening @user_us9c4g, and happy Sunday. Thank you for taking the time to report the low-hanging wire to us, we appreciate it. We'd be happy to get a ticket submitted to our dedicated local team to have the wire taken care of and raised. To get started on the ticketing process, can you please send us a Direct Message with your first and last name along with the service address?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you! 

 

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user_us9c4g

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2 Messages

[Personally Identifiable Information]

[Personally Identifiable Information]


lose wire on the side of my house.

(edited)

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1 day ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

Please be aware @user_us9c4g that posting personally identifiable information is a violation of our forum guidelines for the security of our customers. Our forum guidelines can be reviewed here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. Please send us a Direct Message with your information and we'll be happy to help with getting a ticket submitted. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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