Visitor

 • 

1 Message

Thursday, June 4th, 2026 3:49 PM

Low hanging line at my rental property

I need someone to respond to raise a low hanging line at my rental property but there's no way to do that because the account is in my renter's name.

Oldest First
Selected Oldest First

Expert

 • 

2.1K Messages

2 days ago

With the account in the renter’s name, the renter should be able to go to https://www.xfinity.com/support/issue-reporting/payment-refund in a browser, login to the account and use the option “I think cable wires outside my home pose a safety risk” to report it

Official Employee

 • 

3.3K Messages

2 days ago

 

user_xgfgv6 Hi there! Our team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

forum icon

New to the Community?

Start Here