1 Message

Thu, Sep 16, 2021 10:02 PM

Low hanging cable in the backyard

We moved into a house and have a low hanging cable in the backyard. Can this be taken higher so that it is out of reach

Accepted Solution

Official Employee


329 Messages

2 m ago


How’s it going today? Thanks for reaching out to us through our Xfintiy Support platform. We can absolutely raise that for you and submit a request to your team of technicians. We will get on that right away. Congratulations on your move by the way!


I will need to gather some of your information. So that we can keep that private, can you send me a direct message please? Below are the instructions and we look forward to meeting you there!

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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