Loveland Area Outage

@user_a9825f​ yeah, the fact that they refuse to post updates or an ETA is unacceptable. 

@user_170589​ 

You can in fact ask for credit, once the issue will be resolved. There is a 'Status Center' and you can 'check eligibility' for credit. You need to input a time period, so since we are still during the outage, you can't determine the end of the time range. The criteria seems to be that the issue was not caused by weather, power outage or maintenance. I think in our case we should be eligible. 

That should be automatic. No on should have to put in for that. Most don't even know about it.  

@user_8dca38​ 

I believe this is by design...

@LouisJacksmen​ I've heard two rumors. One from Pulse, that they pushed an update that broke everything.  One from a friend who got though to a person who said it would take up to 58 hours to fix. 

@user_0d5ff2​ 

"I'll keep an eye on your services and send you an update as soon as I have one."

Nothing worse than a script using first-person to make us feel like someone is actually there. Nightmare world. 

@LouisJacksmen​ right!!! 

@user_a9825f Thank you for reaching out on the Xfinity Community Forums. We understand it is not ideal to have your services interrupted. Please know we work to get them back on as quickly as possible. Please continue to monitor through the status center at https://www.xfinity.com/support/status for updates and apply for a credit to the account once it has resolved. The information provided on the status center and the Xfinity app will be the same information agents are able to provide you. We appreciate your patience while the team works to repair services in your area. 

Not ideal? This is literally making me look terrible at my job.  An interruption is maybe an hour or two.  This has now become a full blown issue and it very much seems like your entire crew is out to lunch on this.  I know the Seven Lakes neighborhood is already back online because my parents live there.  But a few blocks over takes until 7 PM to get back up? I’m sorry but interruptions happen isn’t going to cut it.  You are actively harming people’s livelihoods and you are just shrugging it off.  You didn’t have to use any kind of leave.  Obviously you are not understanding what is happening here. 

@user_a9825f I completely understand where you are coming from as I work from home as well. I also was recently in an interruption for 12 hours. I completely understand where you are coming from. We are working to get services restored in the entire area affected. This can sometimes take hours depending on the severity of it. This can happen from traffic accidents, accidental cut lines, interruptions can happen for a number of reasons sometimes beyond our control. The crews may not have provided updates as they are focused on working to get the services restored. I apologize this taking time to complete. Please know we are working on it, it is very important to restore services.  

@XfinityJanelle​ I'm moving to another service.  Pulse. So are a lot of us who can't get service or a real answer. 

@XfinityJanelle​ call channel seven in Denver.  'Your [Edited: "Inflammatory"] company talked to THEM. CAN'T WAIT TO GET Pulse installed. 

@user_8dca38​ Yep.  And still no reason given as to why.  No live updates.  I have to keep going to the [Edited: "Language"] outage map to even get any kind of information.  This is a complete joke.

@lsquaredking​ internet is up. Just filled out the reimbursement form. The only info they want is start and end dates. 

The end result is I am getting reimbursed a grand total of $13.70.

umm, yeah, that's not even CLOSE to how much this outage has cost me and my family. I'm not gonna bend over for this.....

@Atrddhush​ Pulse is HORRIBLE, in my opinion. I set up service with them last year and had nothing but issues and terrible customer service. I hope your experience is better. 

If you have pulse, why are you even in this forum? Also, not sure it could be worse than this

@user_3b4473​ why can't the [Edited: "Inflammatory"] just SAY that! [Edited: "Language"]

[Edited: "Language"]. I enrolled yesterday to get notification. Nothing but crickets for the full 24 hours.

@user_3b4473​ this is a lie. I’m at spartan and tenth in Berthood right now. I just talked to the boring company working at this site. Xfinity is nowhere to be found. They were only at this site for a brief period of time yesterday and left and never came back 

@Atrddhush​ well [Edited: "Language"]

@XfinityJanelle the complaints are directed at your company, not you. I am thankful that at least you (a human) decided to engage in the conversation. Fact that even you don’t know the reason for outage screams of Xfinity trying to better their prospects by digging for fiber and messing up our network as a result. Its opaque and its not a 21st century business model.

@user_5800a1​ 

Well, Xfinity didn't cause the problem.  It was Century Link.

@Again​ earlier today they blamed Pulse.

Hi, @user_dba7e0. I know that many in your area have been experiencing a service interruption, and I understand it's been hard to wait for changes/updates. I totally hear you. I rely on my network daily, so I can imagine that this hasn't been easy. The Xfinity App will provide you with the best updates, so I would continue to rely on that for the current interruption. 

I understand, however, this is not the only reason you are upset with our services. I ask that you reach out privately, so we can cover the details of your concerns. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Also, thanks to @Again for bringing this to our attention. 

@XfinityVianney​ no. Too late. You were not available when I needed you. I'm not talking to any more robots. Why were no humans available? What weren't you forthcoming?