Visitor
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6 Messages
Lots of conflicting information on Premium Unlimited and International Service and data
I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.com/mobile/learn/plan?MID=chq_upsell_xm_apple_ga_adhoc_email_20251007&eid=d03a1d0c8df12af92e5438b9114ba52b4cca33f9428cd95e2fb78469ab3ad036
This was also stated in an FAQ https://www.xfinity.com/support/articles/traveling-internationally
In another Xfinity web site, it says Calls and Texts in 215 countries but need Travel Pass at $10 a day for International Data
In an answer in this forum, the answer says Calls and texts are covered in 215 countrires, but data requires a Travel Pass https://forums.xfinity.com/conversations/xfinity-mobile/can-i-use-xfinity-mobile-when-i-travel-internationally-answered/68d412a01c1ab67c00398a8a
When I logged into my account to look at changing my plans to Premium Unlimited, there was no mention of Calls/texts or data internationally. The list of benefits was in the same format, just omitting the last line with International benefits
So I called Xfinity Mobile and was told there are no international benefits with the Premium Unlimited plan. This person didnt speak english very well
I waited a day and called again discussing with the agent about what I am seeing ojn line about the Premium Unlimited Plan and they said that information was not correct and that there are no International Benefits with Premium Unlimited
Xfinity's own web sites and agents contradict each other. So how am I too know what this plan actually does and be Gauranteed that when I travel over the next year any applicable benefits will be in effect?
Please advise
EG
Expert
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116.5K Messages
5 months ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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1.7K Messages
5 months ago
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user_5s732o
Visitor
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6 Messages
5 months ago
I chated for a while with a rep and upgraded my service to Premium Unlimited. No where does it say in my benefits that I have the international benefit
The rep said I could look at Global Travel pass and it wouldnt be an option. It is still enabled on my plan so maybe it takes 24 hours.
They then said I could refer to a link that brought up this window
I then let them know that link does not show the international calling and Data
I then sent them a link that does. This is a big part of my confusion how the links all show different things and the two phone operators said there was no International calling or data with Premium Unlimited
I wish there was a way to see somehow I now have these benefits, but they could not provide me one
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user_zx4qrh
Visitor
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1 Message
4 months ago
I recently was asking agent online about Premium Unlimited at 100gb data, as my unlimited plan only gives me 30gb. She said, "oh, you have Unlimited Premium. Premium Unlimited is a different plan."
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user_submrw
Visitor
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1 Message
2 months ago
This is a very confusing and deliberately not clean information it seems. I have the same plan and it says I can use Global Travel Pass to 215+ countries. But there is no place where these countries are listed. If I search by country, it shows I need to pay for pretty much all the countries. Its utterly mismanaged.
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user_ea1146
Visitor
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2 Messages
2 months ago
Greetings,
I am a Premium unlimited customer and read the benefits as listed in mobile services it states that the Travel Global Pass is included as well as the Canada and Mexico plan. I am a bit hesitant to use it, but will see.
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user_o8rxfl
Visitor
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2 Messages
2 months ago
I was misled with the premium unlimited plan. I switched over from AT&T to Xfinity mobile and both their cells representative on the phone and their store told me that the premium unlimited plan includes truly unlimited high-speed data without any slowdowns I find out today the premium unlimited only comes with 100 GB of priority high-speed data and then my speeds are then the prioritized during network congestion so they’re providing customers false information about truly unlimited high-speed data. so definitely do research before ever signing up for Xfinity mobile because their customer service executive customer service store and sales department will miss informed to try to get you to sign up
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user_5s732o
Visitor
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6 Messages
3 hours ago
this did not work on my first international trip. We are in the Bahamas which is listed as one of the included countries. I got a text saying I would have to pay 30 cents a MB for data. My wife got a text saying global travel pass has been activated.
We will be in Grand Cayman and Mexico over the next few days. Be great if this could be fixed to see it work before that happens
I looked at my current cycle and my wife was being billed $10 for Global Travel pass today.
We both have Premum Unlimited
I called and had a freal hard time communicating with the agent as she said the charge would be $10 for every month. I asked to be connected with a supreivosr who said she fixed my account and then credited my account. She said we would not be charged again
I then got an email that the line for my 88 year old father in law had been upgraded to Premium Unlimited which is not what I asked for. He was on a by the gib plan
I called back and was on hold waiting for a supervisor for a long time
I am tempted to switch carriers as this holw issue has been a pain. I have all kinds of texts , chats and these forum posts who said we wouldnt be charged and that is not what happened.
Then the agents are obviosuly in other country and do not understand what I am saying or Xfinities own plans and how they work
I would love this plan if it did what it said as we will be traveling to Japan and Australia soon. If it can't, I will need to find another soultion
Xfinity support Please help me resolve this
(edited)
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