Lost rewards status after move

@XfinityJeniece​    Transferred in a 24 hr period,  just saw recent bill (new address has new acc #) and was partial month credit from old address to new address.

So Xfinity knows (or should know) that it is the same customer with same account features.

@user_1ee088, Please send us a DM so that we can take a closer look at your account. We want to make sure you are able to retain your Diamond status. Please send us your name and address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Transferred in 1 day from old to new address,  recent bill (new address has new acc #) and was partial month credit from old address to new address.

So Xfinity knows (or should know) that it is the same customer with same account features.

@user_1ee088 From time to time hiccups can happen in any system. If you would like to make the reward's status change request, you should be able to do so from the Rewards's page. If you find yourself still having issues, feel free to send us a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you.