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user_z18cis
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Monday, August 5th, 2024 7:54 PM

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Lost my peacock premium access after transferring service to a new location

Hello, I recently moved and transferred by gigabit service to the new location. On the day of the move, it seems my Peacock premium subscription (given because I have the 1.2 gbps service) also was deactivated. I haven't had this service for more than 2 years, so my 2y free period definitely has not expired. This seems to be a mistake or a bug when transferring service... How can I get it reactivated?

Question

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Updated 

8 months ago

149

2

XfinityMarcus

Official Employee

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1.4K Messages

9 months ago

user_z18cis thank you for taking the time to reach out via Community Forums. I would be happy to look into your Peacock premium access. Please send us a direct message with your full name and complete service address. 

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user_t0p4mf

1 Message

8 months ago

I have the same problem.  How is this resolved?

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XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_t0p4mf, Thank you for reaching out to Xfinity Support. We would be happy to assist you with activating your Peacock subscription. 

Since I will need to gather some information that we don't want in our public conversation, to get the request sent off. When you have time, please send a direct message:

To send a direct message:

    • Click "Sign In" if necessary
    • Click the "Direct Message" icon in the upper right - it looks like a chat bubble  
    • Click the "New message" (pencil and paper) icon just to the right of Conversations
    • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
    • Type your message in the text area near the bottom of the window
    • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address.

 

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8 months ago

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