Lost hope in Xfinity

@EG​ I appreciate it ….. I’ve had two techs come out and I’ve tried showing them logs of when the issues happen and they say they know nothing of them ……. I’ll literally be gaming and the modem will go offline and we got the gig speed so that there wouldn’t be an issue and I guess I was completely wrong about it ….. tried sending the logs to the support in DMs “Device history is device history no problem on our end could be a power issue” so with that being said I remember the tech saying the same thing so I decided to go buy a UPS NOPE same thing … this is the third modem as well …. Smh I don’t even know at this point 

Hey @Lozanofam,

Thanks for creating a public posting on the main Xfinity Forums Community web page. We appreciate you moving the post for us @EG. We have already been communicating with you over our Residential Forums Live chat and provided further guidance. At this time, a service technician will be needed as all remote troubleshooting steps have been performed. If you would like to proceed with scheduling a service technician, please send us a Direct Message or reply within the Residential Live Chat so we can proceed with scheduling availability. 

And be told the same exact thing as before …. That everything looks fine and then they leave and get charged 100 dollars… not to mention the fact that it took the techs about 4 different schedules appointments to make it ….. I’ll take my chances doing my own research at this point and seeing if there are any other people that have experience this issue that have found a solution cause apparently there is a bit of people that are dealing with the same .

We greatly appreciate you taking the time to leave your feedback @Lozanofam. You can look into purchasing your own personal cable modem to see if you are still experiencing the same issues. You can discover more information by visiting our 'Use approved third-party equipment for Xfinity Internet and Xfinity Voice' support page for compatible equipment. You can also visit a local Xfinity Store and swap a cable modem rental as well. 

Our 'Activate your own modem using the Xfinity app' could provide you steps on how to add the device to the account for activation if a device is purchased. If there happens to be anything more we could assist you with or need any additional information, please let us know.

I have done that before …. Issues didn’t get fixed ….. 

steps I’ve taken 

change xb7 to my own netgear nighthawk ac1900 modem issue persisted 

then got the xb8 modem issue still present 

hmm maybe if I get a ASUS rog router and place it in bridge mode ….. issue still going on

had a tech come out he said everything was fine had another tech come out after him he said the same that it could be power  related so I got a UPS (uninterrupted power source) even put a new outlet in and issue is still going on 

now I’ve posted logs before but I’ll do it again for fun 

now these are back in April cause that how long it’s been going on this is with the xb7 for some odd apparent reason with the xb8 it won’t show me that …. But it’ll show me a WiFi up 3 code etc when the modem resets