1 Message
Lost equipment
So we have moved and have lost our internet box and flex tv box. Obviously all cables as well. We’ve still kept our service active though and have been paying the bill every month just until we move back to a service area in the next month. IF I cannot find this stuff when we get everything moved and unpacked, what happens and how much is it to get replacement equipment?
XfinityArmand
Official Employee
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2.2K Messages
2 years ago
Hi there @user_i0ej61! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to get this ironed out for you. No worries! You've reached out to the right team to get things squared away. Please feel free to shoot us a private message and we can get to work on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityArmand
Official Employee
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2.2K Messages
2 years ago
Thanks so much for taking the time to shoot us a message. We are happy to help get this taken care of for you. So that we can get started, can you please confirm your full name and complete service address for me?
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