Visitor
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1 Message
Lost all my mobile credit and data trying to transfer my old address into a new address
I had all my mobile credits and data lost during a simple move transfer. I've been a mobile customer for over a year. Made all my payments on time. Moved to new address and everything has been [Edited: Language] ever since. I've been to my Xfinity store many times. Spoke to customer service dozens. Nothing and no one has fixed this error. I've had Xfinity for 5 years. Never had any problems like this before. I can't use any of my promos for getting a 1 gig Internet plan. Everything is coming up my old address. Tried to get a new phone after breaking and was told that the can't find a account with my data. So I had to buy a phone upright when I didn't have the money, when indeed have had mobile for over a year and always paid on time. This seriously stressing me out. Please help.
XfinityJeniece
Official Employee
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3.6K Messages
1 month ago
Hey there, @user_2hng2t, thanks for reaching out through Xfinity Forums regarding your mobile credits and data. We would be happy to help with getting this resolved for you. We truly appreciate your moving with us to a new address! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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