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tjb12
20th Anniversary celebration
1st Topic
Conversationalist

Regular Visitor

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6 Messages

Sunday, October 27th, 2024 3:42 PM

Looking to upgrade from superfast internet to gigspeed

I have the Xfinity superfast internet package (Download as fast as 800 Mbps) for $50/month after discounts. My contract ends next month. I would like to upgrade to gigspeed internet and hopefully stay in that similar price range. Would like to learn about what promotions are currently available is to upgrade my internet speed. I am willing to commit to a contract to get the best pricing. Please advise. Thanks so much for your time!

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19 days ago

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EG

Expert

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107.1K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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tjb12

Regular Visitor

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6 Messages

No. I believe I'll need to be in contact with a Comcast employee to get my concern resolved. Thanks for the response though... 

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19 days ago

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XfinityJanelle

Official Employee

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1.2K Messages

Hi @tjb12 Thank you for reaching out on the Xfinity Community Forums. I am happy to look over the account with you and see what is available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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