Visitor
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1 Message
Looking to talk to someone
I need to talk to an agent about how much my past due bill is and how much it would cost to get service up and going again in a new place if someone could call me at [Edited: "Personal Information"] that would be very helpful
XfinitySean
Official Employee
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610 Messages
12 hours ago
Hey there user_vxq8t8, thanks for taking the time to post on our community forums! Our team would be more than happy to look over your account with you. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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