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user_s7aqka
1st Topic

Visitor

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3 Messages

Saturday, August 16th, 2025

Looking to have my cable lines buried to my house

I am currently in process of having the power lines buried to my house, and found out that cable will have to be buried independently.  I am in need to bury my lines because DTE will be removing the pole for the power.  I live in Southeast Michigan.  I heard you can send a direct message via this forum, is that correct?

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Updated 

2 days ago

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EG

Expert

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112.7K Messages

3 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJorge

Official Employee

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2.4K Messages

3 days ago

 

user_s7aqka Hey there! Thank you so much for using our Forums platorm as a tool to contact us and our team is here happy for the chance to work together to get this addresses. To get started can we get you to send us a DM with your full name and address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_s7aqka

Visitor

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3 Messages

Good afternoon XfinityJorge, I did also reach out to that Domain (XfinitySupport) yesterday with all of that information.  Maybe they don't answer on the weekends?  I'll check back tomorrow afternoon and see if there is a response from them, thank you.

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2 days ago

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XfinityKei

Official Employee

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1.8K Messages

@user_s7aqka Thanks for the update, We look forward to your follow-up tomorrow. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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