Looking for someone at Xfinity to finally take ownership and stop giving me hush money

@XfinityArmand​ I'd rather someone actually look at my account first instead of me having to explain it for the 95th time to yet another person.  If you take a look at the account you will see numerous outages at or around the same time quite often.  In my 2+ hour phone call yesterday, we only went back to July 19th and found over 20 outages between then and now.  That is unacceptable in every way.  And it's always multiple back-to-back outages too.  It'll be like 23 minute outage, then back on for a few minutes, then back out for 17, then back on for a few, then back out again for 7, then back on again, then back out for another 19...etc.  I don't want to keep wasting my time going back and forth explaining the same old tired problem again and again - I've been stuck driving in that loop for months now and I'm over it.

@XfinityBrianH​ What benefit is that going to do for me?  I've already opened chats with support many times over the last few months.  What is opening yet another message thread going to do?  I don't want to just get tossed into the depths of the support blackhole again.  So far it's still the same answers - "talk to support".  I have talked to support - for months, nothing has happened. 

@sma88​ 

The employees here are Corporate employees.  They need for you to send them the information so that they can look at the history of your account and most likely arrange for a technician to come to your home.  If you don't want to send a DM there really isn't any reason for you to have posted.  But, you'll never know if you can receive help unless you do send that DM.  😉

@Again​ That's the problem - I've _been_ talking to corporate employees for months and nothing has been done.  It's the same support loop - open a chat, talk to a bot, wait around, finally get a human, find out that human can't help me because it's way past the "have you tried turning it off and on again" script, get credits for more outages, rinse and repeat, get told someone will come out, no one ever comes out, etc. etc.  Same support loop for months - I would like to see the employees do something more than the same half-hearted attempts they've made me jump through to get absolutely nowhere this whole time.

The reason for the post isn't to "open a DM" yet again, it's to hopefully find someone at Xfinity who actually cares enough to fix a long-standing problem that no one else seems to care about resolving.  I'll open the DM, but my hopes of anything actually happening at this point are pretty low since it seems the default resolution seems to all point back to "open a chat". which as I've mentioned....has gotten me absolutely nowhere in the past.  I'm grasping for straws here because many many phone calls over the last few months have been of no help, neither have the chats....I'm struggling to find someone up there to actually FIX the problem instead of shoving more credits my way and giving me yet another generic maintenance excuse.