Visitor
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2 Messages
Looking for assistance to file a complaint
How would I go about filing a complaint. I keep seeing posts on how to send a direct message, they even included an official link from Xfinity on how to do so, but that page is invalid. Any direction on how to air my grievances would be greatly appreciated.
Thank you
XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_0a6f6d Hello! Thank you for reaching out to us here on our Community Forum. We are sorry if you are having difficulty sending us a Direct Message. We do need you to know that not every post requires a Direct Message to be sent unless we specifically need to access the account and discuss account details that should not be viewable by anyone other than the account holder.
We will certainly forward your feedback to our team in regard to what you stated. Is there anything you need our assistance with in regard to your account?
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user_b46ab4
9 Messages
2 years ago
Many of the Xfinity pathways to speak to a customer service rep all end up with an agent most of whom have no authority to assist in properly solving your issue.
If your issue is with their pricing don't even waste your time. I called them to see about lowering my TV package and the agent came up with a lesser package to save me $39 a month but neglected to tell me that I would be losing Netflix, Max, Showtime and the Movie Channel. When I asked to go back to my previous package (12 hours later) they said it could not be done due to a "legacy bundle" that I had and they could get it back for me for an additional $53.00 per month. Their mistake became my expense. Conversations with two different supervisors lead to a dead end and they insinuated that it was my fault. I'm dropping them in a month as soon as FIOS is set up in my area.
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user_940b92
1 Message
2 years ago
I'm writing this complaint on Friday, September 29 n2023 my name is Mark [Edited: "Personal Information"] in Jacksonville Fl. I have been on the phone for over an hour looking to speak to someone about my bill. This is not the first time this has happened. They are the worst customer service in the business. They would rather you speak to an automated system rather than to a live person. When asking the automated system to speak to a live person it takes days to get to a live person. Comcast does not care about its customers at all. If they did they would get you to an agent much sooner. The customer is not their first priority. The higher-ups have made some very poor decisions when it to customer needs. If I ran my business this way I would be out of business. Comcast and its parent company are only in business because of their customers. More people need to speak out about the bad very bad customer service and how they treat their customer
(edited)
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user_b46ab4
9 Messages
2 years ago
Agree totally with your feelings. I spent 5 hours on calls and chats this week and it totally backfired on me. My bill is now five dollars higher per month and I lost some premium channels plus my landline. Just waiting for FiOS to come into my area and I will be dropping Xfinity.
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user_nq8j49
1 Message
1 year ago
The cable from the pole to my house is disconnected and hanging in the street, for almost a week now. Xfinity shows no outage at my house, but it is not connected and I clearly have an outage. After chatting with assistant multiple times for over 2 hours. I was told that it would be fixed by midnight tonight. An hour later I got a text message saying my case was closed. Yet no repairs have been made - still no connection - no internet. How do I get this fixed?
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