You've reached the right place to help look into your billing concerns and your account/services as a whole! We'll make sure you are getting the most out of your services and provide options that best match your service and billing needs. May I please ask that you send us a direct message with your full name and service address to get started?
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
I am signed in and can vote up or down on others' responses. But there is no "Direct Message" icon by the bell on the upper right. There is my avatar and the bell, and nothing else. I too would like to lower my monthly fee but there is no phone number anywhere on the pages or any other way (short of going and standing in line at the store) to speak with someone about rates. Ours just jumped over $200 this month! It needs to come down. Thank you.
@lesliem2, thank you for your comment. Because unsolicited DM's are again the Xfinity Community Forums Guidelinesand the Acceptable Use Policy, your ability to DM is restricted until your first public contribution.
We can definitely help you look at options for your bill though. Go ahead and send us a DM with your full name and address to get started. You should now have the option to DM. You may need to refresh the page.
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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108.3K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.4K Messages
4 months ago
Thank you @EG !
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lesliem2
Visitor
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1 Message
20 days ago
I am signed in and can vote up or down on others' responses. But there is no "Direct Message" icon by the bell on the upper right. There is my avatar and the bell, and nothing else. I too would like to lower my monthly fee but there is no phone number anywhere on the pages or any other way (short of going and standing in line at the store) to speak with someone about rates. Ours just jumped over $200 this month! It needs to come down. Thank you.
1
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