Visitor
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1 Message
Long term customer unsatisfied
We have been a long term internet customer 6 years to be exact and never once missed not one payment. At first it was fast and competitive pricing. However they tripled my cost after 3 years. We kept with them until very recently when we found at&t fiber. Same plan, and everything got triple less cost. What a way to keep long customers xfinity.
XfinityJeff
Official Employee
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1.2K Messages
1 hour ago
Good morning @user_a4c50a, and thank you for reaching out to us on the community forums, I hope this message finds you well. As a single parent I can understand wanting to save money wherever you can, but you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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