Visitor
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1 Message
Lodging a formal complaint
Xfinity comcast had the worst ethics of any company I've ever interacted with. Not only did your agents disclose my name, phone number, and personal account/bill information with a consumer who isn't on my account, you also then locked out the address I no longer live at, so the new person living there can't open their account with you - even though you already took their money and set up their account. You're trying to force a completely unrelated to the situation person to pay a bill that isn't theirs before you'll give them service. Can we say strong arming and extortion of consumers? I want this resolved, and I want this resolved now. Not just on my behalf for giving out my personal information to someone else, but on behalf of my tenant who is being harassed over my account.
XfinityJeniece
Official Employee
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3.4K Messages
2 hours ago
Hey there, @user_882fnu, thanks for reaching out through Xfinity Forums regarding your customer experience. We would love to turn this around for you and get this issue resolved. You have reached the right place! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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