Live TV not working

Need someone to check my TV box only getting streaming service and no regular TV channels. It was working one day than not working, already got a new X1 box and did the troubleshooting.

@user_pssbb3 We can help. Send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message
 

Let me know if you have any questions.