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user_po4n68
1st Topic

1 Message

Tuesday, February 13th, 2024 10:22 PM

Closed

Live person

You're automated system is really making me angry and I need a live person to call me immediately from the loyalty  department

Question

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Updated 

1 year ago

178

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XfinityJeniece

Official Employee

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3.1K Messages

1 year ago

Hey there, @user_po4n68 thanks for reaching out through Xfinity Forums regarding your account. We are a team of human agents, and we would be happy to help you with your account on this platform. What issues are you having with your services? 

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EG

Expert

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110.6K Messages

1 year ago

The concern is not "Xfinity Compliments" related........................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_j44k9o

1 Message

1 year ago

We work from home and rely on internet to do so. Our Comcast has been going up and down every second!  We can’t work like this!   Please help us!

1

XfinityBenjaminM

Official Employee

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2.1K Messages

@user_j44k9o Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your connection and we can certainly look into this for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_7007aa

Visitor

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1 Message

1 year ago

Someone hit a power pole 3 miles away and my service has been down over 3 hours. I work from home for a large corporation and I'm expected to be working my shift hours. Comcast estimates the time would be 1130 and still no Internet.  Can I bill Comcast for my missed wages?  My job depends on me and I depends on my Internet to do my job so I can pay my ridiculous bills.  I think I'm going to start billing Comcast for my missed wages. No work, no ability to pay my bill to Comcast. Seems fair

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0

Again

Expert

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31.7K Messages

@user_7007aa​ 

Someone hit a power pole 3 miles away and my service has been down over 3 hours. I work from home for a large corporation and I'm expected to be working my shift hours. Comcast estimates the time would be 1130 and still no Internet.  Can I bill Comcast for my missed wages?  My job depends on me and I depends on my Internet to do my job so I can pay my ridiculous bills.  I think I'm going to start billing Comcast for my missed wages. No work, no ability to pay my bill to Comcast. Seems fair

I'm sorry, but no, you cannot bill Comcast for lost wages.  Try billing the person that hit the power pole.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_il4z9i

1 Message

1 year ago

HELP. I need to talk to a live person. Your AI is making me VERY ANGRY and I would like to talk to a live person to help me lower the cost of my new bill.

It jump up over $41 a month and I can get the same service for $170 from AT&T / direct TV.

I'm also checking with Verison and WOW (which is located in my city Madison Heights, MI 4807

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XfinityChristy

Official Employee

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2K Messages

@user_il4z9i Thank you for reaching out via our Xfinity Community Forums today. I would be happy to review your account and look at what promotions are available to you at this time. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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