Visitor
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1 Message
Live chat agents support
Hi! Everyone, I was just wondering about changing my Internet speed. So I chatted with one of this live chat agent supports from Xfinity. The agent [Edited: "Inflammatory/Profanity"] logged into my account and changed my entire contract and everything without even my consent and authorization. I clearly told her not to change anything at all in my account unless I say so but she still changed to cover up her daily monthly goals. [Edited: "Inflammatory/Profanity/Remember what Grandma would say"]
XfinityJosephA
Official Employee
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2.4K Messages
8 hours ago
Hello, @user_ghmrxd we can take a closer look at your account and the changes that have been made to your services. We'll need to work in a direct message, so we can locate your account and review account specific information. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_akz3lz
Visitor
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1 Message
8 hours ago
Xfibity is horrible I have been with them 40+ tears and nonlongerxwant to be with them they have steadily raised my bill until it is 468. Dollars a month and offer no new incentives or features WiFi is horrible and there are many outages no offers to lower costs for loyal customers I will be looking at other companies
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