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user_ghmrxd
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Visitor

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1 Message

Wednesday, August 5th, 2026 12:18 PM

Live chat agents support

Hi! Everyone, I was just wondering about changing my Internet speed. So I chatted with one of this live chat agent supports from Xfinity. The agent [Edited: "Inflammatory/Profanity"] logged into my account and changed my entire contract and everything without even my consent and authorization. I clearly told her not to change anything at all in my account unless I say so but she still changed to cover up her daily monthly goals. [Edited: "Inflammatory/Profanity/Remember what Grandma would say"]

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Updated 

23 hours ago

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XfinityJosephA

Official Employee

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2.4K Messages

1 day ago

Hello, @user_ghmrxd we can take a closer look at your account and the changes that have been made to your services. We'll need to work in a direct message, so we can locate your account and review account specific information. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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danielcmk

Visitor

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1 Message

There is no such button

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23 hours ago

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XfinityDena

Official Employee

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4.5K Messages

@danielcmk Are you able to log out of your account and then log back in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 hours ago

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user_akz3lz

Visitor

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1 Message

1 day ago

Xfibity is horrible I have been with them 40+ tears and nonlongerxwant to be with them they have steadily raised my bill until it is 468. Dollars a month and offer no new incentives or features WiFi is horrible and there are many outages no offers to lower costs for loyal customers I will be looking at other companies 

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XfinityJamesC

Official Employee

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3.1K Messages

Greetings, @user_akz3lz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you were having so many issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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1 day ago

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