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How can I speak to an American or somebody who actually understands English. There is a huge barrier between all these people who work customer service. They truly do not understand the issue I am talking about. I do not want to speak to someone who learned english. I want to speak to someone that English is their native language. This is extremely difficult .
XfinityJeniece
Official Employee
•
3.3K Messages
10 months ago
Hey there, user_rkl2om, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to assist you with your account on this platform. We are a team of live agents here to help!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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