Visitor
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1 Message
Live Agent-Data Usage
I need to connect with a live agent. The AI takes me in circles, without ever connecting me.
I received a message 3 days ago that I had used 75% of my data. Yesterday it was 90%. Today I had gone over my usage. There is no way I used 75% of my data in 25 days, then used over 25% in less than 4 days. Nothing was different about those days, I wasn’t even home 1 day.
I need a daily data usage for my account over the last 3 months. Not a monthly total, I need daily numbers. If you can claim I used that much data in 4 days I need the daily proof of that.
Please connect me with a live agent to provide me with this information. Email connection is fine.
EG
Expert
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110.2K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
6 days ago
Because this involves a deeper review of your account’s data history, we’ll want to have our Customer Security Assurance (CSA) team help out. They specialize in data usage investigations and can pull the daily usage reports you’re asking for.
You can start by visiting https://spa.xfinity.com/help/network-abuse — from there, you’ll find more info about CSA and can start the process online.
If you'd rather speak with someone directly, their team is also available by phone at 1-888-565-4329, 7 days a week.
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