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Visitor

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3 Messages

Wednesday, May 21st, 2025 5:13 PM

Live agent

Getting double charged for payments made k

Visitor

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3 Messages

2 days ago

I have a $50 late fee charged I need credited before the 26 th

Note: This comment was created from a merged conversation originally titled Double charged for late fee

Official Employee

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1.3K Messages

Hi there, @user_1vxw2z! Thanks for reaching out to us here on the Community Forum. We can help with your billing. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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