1 Message
Live agent
I have ben trying to get an agent for last 45 mins, phone number(800 934 6489) wont connect and will always bring me to an option - let me send you a link". In my account on the browser XFinity Assistant - it says you are not authorized even though I'm the manager of the account. Why is it so difficult to get hold of a live agent at Xfinity? It used to be so good and easy and lately it has been a nightmare to speak to someone at Xfinity.
XfinityAirelle
Official Employee
•
2.8K Messages
6 months ago
Hey there, we completely understand how frustrating this has been. You should absolutely be able to reach a live agent without jumping through endless hoops, especially as the account manager. This is not the experience we want for you.
We’d love to help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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