Hello, @user_wcqlw5 how are you? You can always take the needed steps to speak with a live specialist when calling us at 1-800-Xfinity or when using the Xfinity Assistant. https://www.xfinity.com/xfinityassistant
We can also be here to help you on Xfinity Forums. Feel free to create your own public post. We have a community of employees and experts that are always here to support you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_5b2de3, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent service changes. Accidents can happen when performing repackages, and we would be more than happy to help get the set-top box added back to the account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_j8bphk, Hi there! Thanks for taking the time to reach out. You've reached our awesome team of Digital and Social Media team of experts who are happy to help over our forums page. If you would like help over the phone, we have representatives ready to help at our 24/7 support number. We want you to know that you are in good hands with our amazing team. We will take full ownership of any XFINITY service-related questions or concerns. How can we best serve you today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_wcqlw5
2 Messages
4 months ago
I need to talk to a live agent please
4
0
user_j8bphk
1 Message
12 days ago
live agent please call me back [Edited: "Personal Information"]
(edited)
1
0