3 Messages
Live agent
I do not have a smart phone (only a cheapie flip phone) that has no internet connection. Nor can I download apps, or links. the 1-800 number saddles me with a robot woman who won't let me past even trying to get a live agent, as she quickly wants to send me a text. That link I can download to my old Mac, which leads me to the chat mode. Chat can be conducted, but there are serious problems in viewing the text. Answers are multiple choice which leads to a whole now set of confusions. All I need is to have my personal WiFi name and password restored store that I am connected to WiFi and I can use my iPad. I don't think that's a hard fix. But I need a live person. Some of us need that because we don't have all the modern bells and whistles. Navigating without it leaves me helpless
XfinityJanelle
Official Employee
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1.1K Messages
1 month ago
Hi @user_nn8qec Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the modem username and password. I would be more than happy to offer my assistance looking into this further for you. We would not be able to provide the username and password that you have set up on the gateway. If you are able to connect the iPad to a Wi-Fi network you can log into your account to view your wireless settings or download the Xfinity App in order to gain access to the information you need. If you need to restore it back to default you would need to follow the steps in this link Change Your WiFi Network Name and Password With the Admin Tool
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user_dns9zd
8 Messages
1 month ago
If you lie and say new customer they connect you right away then have the agent transfer you. Only work around I found.
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