Visitor
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1 Message
Live agent?? AI chat is garbage. I need tech-support.
How do I get in touch with a live agent this chat bot is a [Edited: "Language"]. It has looped me through the same Elementary school level, troubleshooting advice, four times and hung up on me twice. All it keeps telling me to do is restart my modem. Honestly, I’ve wasted over two hours of my life with this [Edited: "Language"] and I need to get it resolved. It interrupted my Ability to do my job from home.
I am pretty sure my modem was dropped from my account… I need to speak to a live tech agent to make sure my modem is registered as the active device.
XfinityJeniece
Official Employee
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3.2K Messages
2 months ago
Hey there, user_10a8wr, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting your internet connection. I know how important it is to have working services for work as I work from home too!
Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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