Visitor
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1 Message
Line was buried and now service not working.
Hello,
My service was working great and then the line was buried yesterday and hasn’t worked. The gateway is flashing white and devices can connect to the network but no internet access.
Via the app I ran the network test and it says everything is good. I also restarted the gateway on the app.
After trying to restart the gateway multiple times I called support . They had me try and reset it again with no results. After about 20 mins I was told service was disable via service center (?) so the line could be buried and that my home equipment was working fine. It’s been over 12 hours now and I have tried resetting the gateway a few times but still no internet connect. I still have the same flashing white light and the network test still shows everything is good.
Any help would be greatly appreciated.
Thanks.
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.3K Messages
3 years ago
Hello @user_981 and thank you for taking the time to reach out to us her on our Xfinity Forums. This is never the experience we want for our valued customers and I would be more than happy to help get your services running. It sounds like we may need to get a technician out if remote troubleshooting hasn't fixed the connection issue. Please send us a direct message to "Xfinity Support" with your full name and address to get started.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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CCEthan
Official Employee
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1.4K Messages
3 years ago
Glad you are up and running with a gateway activation! Don't hesitate to reach out if you need anything else.
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