Visitor
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1 Message
Line Removal
Hello - We use a buried fiber optic cable for internet. We would like the aerial xfinity communication line remove from our home and taken back to the street. I have called customer service 4+ times. The first time, a tech came out but left the cable attached to our home. The next calls ended with a promise that the issue would be resolved, but no tech ever showed up. The last call (after spending hours on the phone) asserted that xfinity would not remove the line from my home. We do not want or need the line. I can remove it from my home myself, but that would leave it dangling at the street as it's not near a pole. What are the next steps to get this line that we don't need removed from our home?
EG
Expert
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118.4K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.4K Messages
10 days ago
Hello there, @user_ysk4pw. Thanks for reaching out to us here on the Community Forum. We can work with you to get this line removed from your home. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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