Line relocation due to power company relocating poles

Hi there, our comcast service uses poles provided by Puget Sound Energy (our power company here in Olympia, WA). They are currently working on moving their service to new poles, so we'll need to relocate the comcast line. I looked around on the main comcast site and also tried the "assistant" and couldn't find a route to request assistance with this.

Can someone point me in the right direction? I think we need to have someone come out, assess what's required and any costs, and discuss how to coordinate the moving of the service with PSE.

Thanks.

--Scott

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Accepted Solution

XfinityJorge

Official Employee

•

1.8K Messages

2 months ago

user_3jyuct Thank you so much for using our Forums and we are here happy to work with you to address your concerns about relocaitng the line. We are happy to work together and you came to the right place for help. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_3jyuct

Line relocation due to power company relocating poles

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