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user_s3h533
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Monday, August 31st, 2026 6:12 PM

Line Maintenance / Hazardous Line Transfer to New Pole

My name is [Edit: "Personal Information"].  I live at [Edit: "Personal Information"].  The power compnay just replaced two rotten poles that carried their wires to thr houses in our area.  The Xfinity service is still on the old poles and needs to be transfered to the new poles.  Who can I talk to to get this work expidited ???  Can you provide a name and phone numnber ???  

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Updated 

48 minutes ago

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XfinityPeterH

Official Employee

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3K Messages

48 minutes ago

 

user_s3h533 Hello and thanks for reaching out. Our team is here to help. Please send us a DM so that we can continue to work with you on the line request. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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