1 Message
Line down / safety issue; error when trying to report via Xfinity assistant
hello, I have tried to report a down comcast line via the Xfinity assistant and it states there is an error when I try to click submit. It will not submit. How do I report this so Comcast can come address the down line?
XfinityJeniece
Official Employee
•
2.3K Messages
7 days ago
Hey there, user_q2wn2n, thanks for reaching out through Xfinity Forums regarding the line issue./ We definitely want to get this resolved for you as I can see how that would be a safety concern. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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