U

Visitor

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1 Message

Saturday, July 12th, 2025 12:02 PM

Line down in the backyard

Internet line is down in have no service. The wss caused by a tree that fell

Official Employee

 • 

2.3K Messages

4 hours ago

 

user_ecj2b8 Thank you so much for using our Forums and for taking the time to contact us about the downed line in your yard. You came to the right place for help and our team is here happy to work with you to secure that. To get started can you send us a DM with your full name and service address.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

(edited)

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