Visitor
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1 Message
Line down in my yard and driveway
The ice storm brought down my cable line. It is lying in my yard and across the driveway. I am afraid to touch it. I need someone to come reattach it to the pole.
Visitor
•
1 Message
The ice storm brought down my cable line. It is lying in my yard and across the driveway. I am afraid to touch it. I need someone to come reattach it to the pole.
XfinityJeff
Official Employee
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592 Messages
3 hours ago
Good morning @user_0abz7f, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the down line, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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