Skip to main content
user_vxxmkf
1st Topic

Visitor

 • 

2 Messages

Friday, January 30th, 2026 5:48 PM

Line Down [Edited]

How do I follow up on this existing ticket?

My cable lines are down in my yard and pose a safety risk. 

[Edited: "Personal Information"]

Question

 • 

Updated 

2 hours ago

 • Edited

13

1

0

Oldest First
Selected Oldest First
XfinityJeff

Official Employee

 • 

603 Messages

3 hours ago

Greetings @user_vxxmkf, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have a line down that is causing a safety risk, but you have come to the right place for assistance with the issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

2

0

user_vxxmkf

Visitor

 • 

2 Messages

Robert [Edited: "Personal Information"]

(edited)

Like

Reply

2 hours ago

0

XfinitySara

Official Employee

 • 

2.3K Messages

That was sent publicly, @user_vxxmkf, so we've edited out your personal information. Please send us a direct message to continue.

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here